บริการผู้ถือกรมธรรม์

According to the policy contract, policy benefit payments will be made within 15 days. The following types of payments are covered:

• Loan

• Surrender/Freelook

• Overage refund

• Withdraw UL

• Claim

• Maturity

You can apply for the DCA service to receive policy benefits through a savings account or current bank account of any major bank in the country. Or through Prompt Pay with national ID card number.

Method 1: Written notification

Submit your consent with a written application for policy benefit payment through the company’s main office, branch office, or representative office, or download the application form from the company’s website.

Click to download the consent form to receive policy benefits.

Documents required for application

- The consent form to receive policy benefits (DCA form)

- One copy of the national ID card of the account owner or the person receiving the payment via Prompt Pay, which must be the same person as the insured, policyholder, or assignee of the policy.

- One copy of the bank account (passbook), in case of receiving policy benefit payment through a bank account. Note: Joint accounts or business/merchant accounts are not eligible for application.”

To return the above documents to the company, follow these methods.

Methods for submitting documents to the company:

1. Send sealed envelop via registered mail to:

Operations Support Department

Krungthai-AXA Life Insurance PCL. 9, G Tower Grand Rama 9, Floor 1, 22-27, Rama 9 Road, Huai Khwang, Huai Khwang, Bangkok 10310, Thailand

2. Send through your insurance agent.

3. Submit the documents in person at the company’s head office or branch office One Stop Service Center | Chiang Mai | Phitsanulok | Khon Kaen | Chonburi | Hat Yai | Surat Thani

• One Stop Service Center, Head Office, G Tower Grand Rama 9 Building, 1st Floor, during business hours: Monday-Friday 8:30-17:00.

• Branch, during business hours: Monday-Friday 8:30-17:00.

Method 2: Contact our Customer Care Center

Contact our Customer Care Center at 1159 to record your consent.